Orders
What are the shipping costs and delivery times?
Free shipping in Italy for orders over €50.00
For orders under this amount, the shipping cost is €5.90
Shipping times are 2-3 working days from order confirmation
Free shipping in Europe for orders over €100.00
For orders under this amount, the shipping cost is €10.90
Shipping times are 4-5 working days from order confirmation
For more information, click here
What happens if I am not at home at the time of delivery?
The courier makes two delivery attempts for each shipment. If the recipient is absent even at the second attempt, the shipment will be held in storage at the competent logistics offices in the area for 10 days, awaiting release at the new agreed address. For any problem relating to delivery, you can write to us at the email address order@rossellamigliaccio.com
Can I return the product I ordered?
Of course! You’re free to choose the courier you prefer to handle your return.
Feel free to write to us at info@rossellamigliaccio.com and we’ll be happy to provide you with all the details.
Here’s a summary:
Only unopened products in their original, undamaged packaging and complete with all accessories can be returned. Any product that does not comply with these conditions will not be refunded.
You can request the return of one or more purchased items within 14 days from the delivery date.
Returned products must be handed over to the courier within 14 days of receipt and shipped in a single shipment.
The organization and payment for the shipping will be the responsibility of the customer, who will independently arrange for the package to be handed over to the courier of their choice.
Return handling fees will be borne by the customer and will be deducted from the refund amount.
Returned products must be sent to the following address:
SHIPMATIC SRL
Centergross - Blocco 37 5 Traversa
40050 - Argelato (BO), Italy
Once the returned items are received, we will inspect their condition.
If the products comply with the return conditions, we will process the refund within 14 working days from the date the products are returned to our warehouse.
The refund amount will correspond to the value of the returned items, minus the return handling fees.
The refund will be issued using the same payment method used for the purchase, and the customer will receive an email notification once the refund is processed.
If the return conditions are not met, or if the returned products are found to be damaged or used, we reserve the right to reject the return.
In this case, we will inform the customer of the outcome and invite them to retrieve the items. These will be available for pickup at our location, and the customer can arrange for a courier of their choice at their own expense.
To proceed with the return, write to us at info@rossellamigliaccio.com
We will send you the label that must be included inside the package.
Can I cancel an order?
Of course, you can contact us at order@rossellamigliaccio.com with the relevant request. It is not possible to request the cancellation of an order from the moment the courier has started processing the order.
Products
Where are the products made?
One of the founding values of our brand is made in Italy. For this reason, all our products have been rigorously designed, created, and produced in Italy.
Are the products vegan?
All our products are Vegan Friendly.
Each product is made without animal-derived ingredients and with great care, to offer you makeup that respects your skin and your values, without compromising on quality. Additionally, oureyeshadows are also Halal Friendly.
Are the products cruelty-free?
As stipulated by European Regulation 1223/2009, an absolute ban on selling or importing cosmetic products and ingredients tested on animals came into effect on March 11, 2013, in all EU countries.
Are the products tested?
Yes, all our products are dermatologically tested for gentle use.
Our lipsticks and Armosaver sticks are ideal for lips, eyes, and face, while our eyeshadows let you create a harmonious full-face look.
Are the products nickel-free?
We understand how important safety is for those with nickel sensitivity.
There are no color cosmetics that are completely nickel-free, and our products contain an amount that complies with legal limits to offer the perfect color safely, even on sensitive skin. For any doubts, we recommend consulting your trusted doctor.
How should the products be stored?
We suggest storing our products in a cool, dry place, away from light and heat sources.
Do they have an expiration date?
Our products feature the PAO (Period After Opening) symbol. The duration after opening refers to the product kept away from light and heat sources.
Can I use the products during pregnancy and breastfeeding?
There are no contraindications for using our products during pregnancy or breastfeeding. We recommend consulting your doctor if you have any doubts.
Do lipstick colors change based on the natural color of the lips?
Absolutely, it's normal!
Everyone's lip mucosa is different, which is why each color has been tested on various lips and skin types to ensure that, despite minor variations, it remains within the declared palette. The three lipsticks for each season can also be mixed for extreme personalization.
Is it necessary to choose the lipstick from your subgroup, or can you vary?
Yes, you can vary!
The lipsticks indicate season and subgroup, but they are primarily divided by personal style. That's why each season has a nude shade, an intermediate shade, and a red one.
By purchasing the Season Capsule, you can also mix the shades and create a completely new and personalized tone, while still staying within the palette!
Which lipstick to choose for an absolute season?
Lipsticks are divided by season and dominant color, but also by personal style: a nude, an intermediate, and a red. In case of an absolute season, we suggest following your own taste.
By purchasing the Season Capsule, you can also mix the tones and create a completely new and personalized shade, while still remaining within the palette!
What formula and texture do the lipsticks have?
The formula is hydrating, dermatologically tested, and certified, containing Italian raspberry extract and a delicate vanilla fragrance.
The texture of the lipsticks is luminous and creamy, with excellent pigment payoff. For a more matte effect, just blot the lipstick with a tissue.
What formula and texture do the eyeshadows have?
The formulas offer a velvety, creamy, or silky touch, thanks to ingredients that enhance adherence to the skin, facilitate blending, and ensure comfortable application.
Additionally, the formulas are versatile and designed to offer a variety of effects, from sophisticated matte looks to satin and ultra-luminous finishes with a metallic effect.
The high concentration of luminous pearls (up to 70%) in the metallic versions ensures a bright and even effect.
The color is immediate, highly blendable, with a uniform, natural finish that is gentle on the skin.
The eyeshadows are formulated without: parabens, preservatives, TEA, ethanol, petroleum, and PEG, for greater gentleness on the skin and compliance with international safety regulations.
They are also formulated with 60% natural origin ingredients, in accordance with ISO16128 standards. The INCI is short, with up to 10 ingredients (excluding pigments).
How to use the eyeshadows?
Colors can be applied with brushes, but also with fingers.
Moreover, thanks to their texture, they can also be used as beautiful eyeliners!
The graphic guide on the back of each palette makes them easy to use even for beginners.
What is the Armosaver stick for, and how do you use it?
Armosaver is a multi-purpose stick for face, eyes, and lips, available in two shades: a warm tone (Warmer) and a cool tone (Cooler). Pick the one that matches your undertone.
With its innovative color-correcting formula, Armosaver is like a magic wand in your pocket, letting you transform (or enhance) your make-up undertone in a single swipe.
It’s a game-changer for reviving all those products you bought but never use. Got a lipstick that’s too orange? The Armosaver Cooler has you covered. Need to warm up a blush or eyeshadow? The Warmer stick is your go-to.
Dab and blend it with your fingers wherever you want to adjust… et voilà, the magic happens!
What is the formula and texture of Armosaver?
The Armosaver sticks feature an ultra-hydrating texture, perfect for layering and blending with other make-up products to achieve a shade that perfectly matches your undertone.
The formula, free from animal-derived ingredients, is dermatologically tested and certified. It also contains Italian raspberry extract and a delicate hint of vanilla fragrance.
What if I don’t know my season?
Our website features a personal color test*, which you can find her. When in doubt, follow your heart and choose the colors that inspire you the most!
*This test helps give you an initial idea of your personal colors but does not replace a consultation with a professional.
Payments
What payment methods do you accept?
1) Credit Card
To complete the purchase and pay by credit card, simply select the “Credit Card” method as the payment method at checkout. Receiving a confirmation email will ensure that everything has been successful. All transactions are secure: Each purchase is made with maximum security thanks to the use of the most advanced technological and coding systems with PCI-DSS (Payment Card Industry Data Security Standards) compliance which uses sophisticated technology against cybercrime.
2) PayPal
By choosing this option, you can use your PayPal account to make the payment. By using the service, once the checkout is completed, the PayPal page will open where you will only need to log in to complete the payment. Once this simple operation has been completed, you will automatically be redirected to the site. Receiving a confirmation email will guarantee that everything has gone well.
3) Bank Transfer
The payment option via bank transfer is only valid for the purchase of courses (not for the purchase of products). The reason for the bank transfer must include the order number, the name and surname of the course participant, the name and date of the course in which he/she will participate. The details for payment via bank transfer are as follows:
BANK: FIDEURAM
IBAN: IT33 M032 9601 6010 00006 7386 454
BIC: FIBKITMM
4) Interest-free and completely secure installments
If you prefer to split the payment into 3 or 4 convenient monthly installments and receive the products immediately, simply select Scalapay as the payment method at checkout and, after confirming your order details, you will be asked to log in to your Scalapay account to complete the payment. If you do not have a Scalapay account, you can create one from the Scalapay login page in just a few steps before completing your order. Simply add a debit or credit card (the service is available with Visa, Mastercard or Amex) from which the 3 or 4 instalments will be taken (the first instalment at the time of purchase) and complete the order in just a few clicks.
The payment option via Scalapay is only valid for orders of no less than €5 and no more than €4,000.
The Pay in 3 option (payment split into 3 instalments) is valid for purchases from a minimum of €5 to a maximum of €899.
The Pay in 4 option (payment split into 4 instalments) is valid for purchases from a minimum of €900 to a maximum of €1,000. of €4,000. All conditions on www.scalapay.com
Can I pay in installments?
Yes, you can pay in 3 or 4 convenient monthly installments and receive the products immediately. Simply select Scalapay as the payment method at checkout and, after confirming the order details, you will be asked to log in to your Scalapay account to complete the payment.
Can I receive an invoice?
Of course! You can request an invoice after paying for your order. Once you have completed your purchase, you will receive an email with a summary of your products and you will also find the “Request invoice” button (NB The link is valid for a maximum of 24 hours, after which it will be deactivated).
You will then receive your invoice in a new email. Even those who do not have a VAT number can request an invoice, just enter your tax code. In the case of private individuals, it is not mandatory to have a unique code or a PEC, to receive the invoice just contact customer service at order@rossellamigliaccio.com to request a courtesy copy by email.